See installation instructions from your hardware manufacturer for more details. In this case, all drives will have their jumper on “CS” = “Cable Select.” For single drive installation, set jumper to “master” or “Cable Select” when connected to the Master cable position. Note: Newer computers may use cable plug position to identify the drive. The drive should be recognized by the operating system and should read and write data properly before proceeding with more detailed LightScribe troubleshooting.Ĭheck that the Master/Slave jumper setting on the drive does not conflict with an existing drive.
POSSIBLE SOLUTIONS (internal drives - installed inside computer):Ĭheck that the IDE Ribbon and power cable connections are fully inserted and in their correct orientation. POSSIBLE CAUSE: Faulty hardware Installation. Ensure that Startup Type is set to “Automatic”. Right mouse click and choose “Properties”. Check for “LightScribe Service Direct Disc Labeling Service”. On Windows systems, click on Programs/Settings/control panel/administrative tools/Services. A universal version is available on this website.Ĭheck and activate the LightScribe Service. This may have been provided on a separate disc with your aftermarket drive. POSSIBLE CAUSE: No LightScribe System Software (LSS) Installed or LightScribe Service not active. NOTE: Check that the drive functions as a data read/write drive before initiating LightScribe troubleshooting.Ĭlick on the possible causes below to toggle their solutions on and off. Symptoms may include missing LightScribe functionality in labeling applications or error messages stating that no LightScribe drive is installed when attempting to burn LightScribe label. PROBLEM: My LightScribe Drive is not detected by my computer or Labeling Application
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